Responsible gambling

Responsible Gaming at Casino Kitchener

At Casino Kitchener, we are committed to providing a safe and responsible gaming environment for our patrons. We understand that problem gambling can affect anyone, regardless of age or background, and we want to make sure that everyone has the tools they need to gamble responsibly.

Self-Exclusion

If you feel that your gaming habits have become a concern, please do not hesitate to self-exclude yourself from our casino. This means that you will be removed from our email marketing lists, and you won't be able to access our facilities for a specified period of time (ranging from 1 day to several years). To initiate the self-exclusion process, please visit any member of staff at the casino.

Deposit Limits

If you wish to limit your spending on gaming activities, we can help you set deposit limits. This means that you will not be able to exceed a certain amount of money when making deposits into your account or purchasing chips at our tables and machines.

Time-Outs

In addition to self-exclusion and deposit limits, we also offer temporary time-outs from play. If you need a break from gaming or want to limit the amount of time spent on gaming activities, please ask any member of staff about setting up a time-out period for yourself.

Responsible Gaming Tools

Our responsible gaming tools are designed to help our patrons monitor their spending habits and stay within their limits. These include:

• Session reminders: These remind you how long you have been playing and the amount of money you have spent.
• Loss limits: If you wish, we can help set up a limit on your losses for each visit.

Signs of Problem Gambling

If you or someone close to you is experiencing any of the following signs of problem gambling, please seek help:

• Spending more time thinking about gaming
• Feeling anxious or guilty about gaming
• Hiding the extent of your gaming activities from others
• Borrowing money or selling items to fund gaming habits

Getting Help

If you're concerned that your gaming habits are a problem, we encourage you to reach out to our responsible gaming support team. We can help guide you through self-exclusion, deposit limits, and time-outs, as well as provide information on how to address other concerns.

We take the issue of responsible gaming seriously at Casino Kitchener, and we want to ensure that everyone has a safe and enjoyable experience when visiting us.